Job Details

VA Benefits Administrator, Veteran and Military Affairs

Position Number: 6377983
Location: Chattanooga, TN
Position Type: Student Affairs and Services

VA Benefits Administrator, Veteran and Military Affairs
Chattanooga, TN, United States

Job Identification: 3695
Job Category: Student Services
Posting Date: 07/11/2025
Job Schedule: Full Time
Locations: 612 Oak Street, Chattanooga, TN, 37403, US

Job Description
The VA Benefits Administrator assists military service members and their families through the many processes and procedures to obtain veteran and military education benefits to include: Veteran Education Benefits, Federal Tuition Assistance, & TN STRONG ACT Reimbursement.

Responsibilities

Serves as the primary or secondary School Certifying Official (SCO) for Chapter benefit students in order to assist meeting DOD compliance recommendations on ration of 1 full-time SCO per 125 GI Bill students
Fulfills SCO yearly training obligations to maintain certifying credentials with the VA
Reviews and researches federal and state regulations, manuals, and guidelines to stay current on issues affecting veterans' education benefits
Assists with identifying and on-boarding prospective student benefit questions and education benefit counseling
Certifies students' enrollment in VA Enrollment Manager Portal and notifies the VA and students of changes
Verifies with Advising on course accuracy and approves degree program, course equivalency, and appeal forms
Reviews student billing information with student and with retrospective military/veteran entity/portal
Validates the tuition amount to be certified with DOD/VA entity/portal to avoid overpayment of funds
Assists with maintaining records of VA students, including certification records, degree plans, transcripts, VA applications, and certificates of eligibility
Guides and advises students on how to successfully utilize their educational benefits by explaining the impacts of withdrawal, grades, veteran SAP, graduation, prior education evaluations, etc.
Monitors student in-state rates are provided and students qualifying under TN VETS Act and DOD regulatory agreements are being met
Develops and implements written student registration guides for assistance with student military benefit program use
Maintains and reviews Military Tuition Assistance portals for accuracy of student funding reporting such as with accounts, records, & files
Assists in reviewing student billing ledgers and incoming payment logs for the purpose of student retention and deferment
Serves as a Point of Contact for TN STRONG ACT, VA, and Military Branches to include partners for programming and compliance
Manages payments for student tuition and fees
Assists Bursars Office and Financial Aid to issue refunds or VA education benefit overpayment's
Maintains an active database and monitors student success
Provides transition support and retention initiatives to veteran students and monitors results
Coordinates with ROTC Programs
Acts as intake for student packet, course data, registration forms, and various form acquisition based on type of assistance
Digitizes documents to virtual files
Assists with departmental periodic compliance surveys to ensure that school and student records comply with applicable laws
Manually assists with the input of student per course/term of student records into military portals (grades, course data, program data, etc.)
Reviews and submits TN STRONG ACT Reimbursement packets for the State of Tennessee National Guard TN Strong Act program
Reviews student billing ledgers and incoming payment logs
Assists with coordinating veteran programs and services on campus
Under the direction of the Associate Director, assists with gathering documents for State Approving Agency (SAA) report of changes to school programs, policies, personnel, and documentation
Assists with maintaining departmental calendar and schedules
Assists under the direction of the Associate Director in the management of program inventory
Assists with/and in the absence of other office staff as needed
Other duties as assigned

The ideal candidate will possess the following:

General knowledge of excel or Microsoft programs
Written and oral communication skills
Coordination and organizational skills
Problem solving skills
Decision making skills
Ability to distinguish between military branches
Ability to manage student accounts with autonomy
Ability to create individual deadlines
Ability to apply a basic level of customer service
Knowledge of Office 365 or related Microsoft programs
Experience with Banner Systems or similar education software
Understanding of military tuition assistance programs and veteran benefits

The review of applications will begin July 22, 2025, and will continue until the position is filled.

Anticipated Salary $19.24/hr

Qualifications
Minimum: Requires a high school diploma and four years of relevant experience, or an equivalent combination of training and experience.

Preferred: An advanced degree and a minimum of 1 year or more of related experience in a office setting within higher education is preferred.

About Us

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3695/?mode=location